Client: A Major Islamic Bank in Saudi Arabia
Industry: Islamic Banking
Solution: Project Management Office (PMO) & Quality Assurance
1. Overview
An established Islamic bank in Saudi Arabia, founded in 2004, embarked on a major digital transformation by implementing Temenos Transact, Temenos Islamic Suite, and Temenos Digital Channels. This initiative was aimed at connecting its extensive branch network and launching modern, Shari’ah-compliant digital services.
2. Challenges
The bank’s challenges were centered on governance and quality control for this large-scale transformation:
- Project Management Oversight: The bank faced significant challenges in managing the project and ensuring quality control throughout the entire Temenos Core Banking implementation process.
- Need for Independent Representation: The bank required an independent organization to represent its in-house IT team’s interests, specifically for project management and quality control, and to coordinate with the implementation partner on deliverables and progress updates.
3. Approach
ACS adopted a collaborative, governance-focused approach to meet the bank’s needs:
- Third-Party PMO Services: In collaboration with another consulting firm, ACS provided expert PMO services, acting as an extension of the bank’s IT team.
- Quality & Migration Governance: The ACS team was responsible for overall project management and quality assurance, with a specific focus on overseeing the transition of data from the legacy system to the new Temenos platform in coordination with the implementation partner.
4. Outcome
ACS’s involvement ensured the project was executed smoothly and to the bank’s standards:
- Smooth System Transition: ACS facilitated a seamless transition from the legacy IT infrastructure to the new Temenos Core Banking System.
- Expert Governance and Quality Assurance: The bank benefited from expert-level project management and governance, which ensured clear communication and rigorous quality checks on all deliverables agreed upon with the implementation partner.